Anonymity of The Phone
It’s surprising, how much our personalities change, when we talk on the phone. Some people become aggressive, others shy. It’s something about the anonymity of the telephone, that causes us to change our personalities.
We Create a Sub-Conscious Picture
There is another aspect to this particular phenomenon. When we see a person, their appearance influences our ears. An attractive person projects a more pleasing sound then an unattractive person. We are not conscious of this, but the part does influence the whole, our reaction to one facet affects our reaction to the balance. On the telephone , where your voice is the sole indication of the invisible you, you should consciously make an effort to speak in as warm and pleasant a voice as you can. Even when you mirror your prospect.
You Can Hear It In Your Voice
How you sound is affected by your inner attitude as well as your facial expressions. A frown or a smile will literally show in your voice. One’s attitude, mental and physical state, and personality all are subtly revealed in the voice. Tension or fatigue produce physiological changes in the throat and mouth muscles which alter the quality of your voice. We are rarely conscious of these emotional variations. Be up to call, walk around, be energetic.
Don’t Sound Like a Robot
Other factors that add presence to your voice, are pronunciation and the words we use, combined with diction and rhythm. Don’t use three syllables words when two syllables will work. Our diction and vocabulary is typically very bad, a lot of experts, blame television for this. We are becoming a nation of non-readers and with the increase use of text, possibly non-talkers as well. This becomes painfully obvious if you ever listen to someone using a script. Never read a script, know it and use it as a guide. We can improve our diction and rhythm by practicing one simple sentence, you’ll see an improved speech pattern almost immediately. The sentence goes like this:
The Inaudible Comma Exercise
If, I, were, to, place, an, invisible, comma, after, each, word, and, an, invisible, semicolon; after, some, words, my, speech, would, have, presence.
It’s About the Rhythm
Practice this sentence until the rhythm becomes natural. Professionals have one thing in common namely, that each, word, stands, by, itself, that is their secret. Many of us also make the mistake of talking in a monotone, with no modulation of pitch. The inaudible comma exercise will also help with modulation, the goal is to develop a completely natural sound. The better it flows the easy you are to listen to.
We Sound Different To Others
It’s interesting that we never sound on tape as we do in our mind’s ear. The disparity between how we think we sound and how we actually sound can be glaring and attributed to the fact that we are on the inside; that is, the vibrations are in our own heads, so the end result is different from someone hearing us on the outside.
We can improve how our voice sounds by taping ourselves. Listen to how you sound by taping yourself. Only by being conscious of what needs changing can there be improvement. After repeated playbacks, the adjustments you need to make in the speed, volume, pitch and tonal quality will become apparent. Problems with tension and other psychological factors like nervousness or lack of confidence may require even more practice.
Be a Professional
Correcting these common speech patterns requires awareness, a good ear, concentrated effort and above all, the desire to improve. By projecting a professional sound to your prospect, you will be amazed at how more willing they will be, to not only listen to you, but to buy from you and maybe even join you.
As always, thanks for visiting. Dave